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Flashing ink cartridge

HP Recommended
Officejet Pro K850

When I am turning the printer on the Magenta ink cartridge light is flashing orange and when trying to print it is saying error, I’m not sure if this is to do with the ink cartridge light because it will not even print in black. Magenta is the only one flashing , I’ve tried resetting the printer along with taking the cartridge out and cleaning it but nothing has worked. The cartridge is still over half full so not like it’s near empty. 
please could you help me solve this issue?

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SarahJay,

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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