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Locked

‎07-04-2017 09:15 AM

HP Recommended
Product: HP 61XL
Operating System: Microsoft Windows 10 (64-bit)

How can I get rid of the "Claim Your Reward" popup! No matter how many times I click "no thanks" it always returns, endlessly? Will have to go back to refills if this is going to happen everytime I use "genuine".

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2017 12:23 PM

HP Recommended

Greetings @efarm,

 

Welcome to HP Forums, 

 

I understand that you are looking to disable HP Rewards pop up on your computer, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Is your printer working fine?

 

To disable HP Rewards on computers running on Windows, please follow the procedure mentioned below. 

 

Open devices and printers using the control panel. 

Right-Click on your printer icon in devices and printers.

Select printer properties. 

Select the ports tab.

Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button. 

Restart the computer. 

This will stop the computer from any pop ups regarding HP Rewards. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-05-2017 12:23 PM

HP Recommended

Greetings @efarm,

 

Welcome to HP Forums, 

 

I understand that you are looking to disable HP Rewards pop up on your computer, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Is your printer working fine?

 

To disable HP Rewards on computers running on Windows, please follow the procedure mentioned below. 

 

Open devices and printers using the control panel. 

Right-Click on your printer icon in devices and printers.

Select printer properties. 

Select the ports tab.

Uncheck the option on the bottom that says 'Enable bidirectional support' and click on the OK button. 

Restart the computer. 

This will stop the computer from any pop ups regarding HP Rewards. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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