Get message "Print job paused. Printer offline" after resetting my router

[wfolk]

I was printing successfully using HP Smart until I had problem with my internet and reset my router.  I've reconnected the printer to my network but now I get the message "Print job paused. Printer offline" when I try to print something.  When I check the printer dialogue box, it shows the document a "Printing" in the status column and not paused ??

[Nal_NR]

Hi @wfolk,

Welcome to the HP Support Community. 

I'd like to help!

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

Consider

• Restart everything, including the router that controls the network
• Make sure the printer is set as the Default printing device in Devices and Printers
• Assign the printer its own IP address
• Change the connection type to TCP/IP
• Connect the printer to the SSID-named network for the frequency/band it needs to use

References

Preparation > Check/enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

if you have installation, offline, or port issues, assign a TCP/IP port for the printer.

Also try for loss of color print options.

Method – Add a printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

When printing, Select / Use this “added” printer to print your document/content.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Endurance1]

I have the same problem. I cannot print form my laptop but I can print from my phone. My laptop is accessing the internet via the same router my printer is connected to with no problem, so it suggests that there is something about my laptop that is not correct. Any ideas anyone please?