Getting Event Codes F0.31.01.22 and F0.31.0A.10 over and over

[Garp_senchau]

Hey @Sleight,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Have you referred to the above steps provided by my colleague @Hawks_Eye?

Also, here are some guides to troubleshoot the scanner issue:

HP printers - Scanner not found or connected (Windows, macOS) | HP® Support

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[MIKEE123]

It looks like a complete firmware bug and no new firmware release until now. I'm HPE and previously HP (combined) since 1996 including HP PSG support training etc. This error repeats when a print job sent. Nothing to with printer driver or OS related. 

Date/Time Event TypeEvent Code Description Firmware Version Engine Cycles Repetitions 04-06-25 10:03:56 Error F0.03.05.01 Error 6.23.5.3-20250324 0855 98 1 04-06-25 09:53:43 Error F0.31.09.2F 6.23.5.3-20250324 0855 98 1 04-06-25 09:53:42 Error F0.31.09.2E 6.23.5.3-20250324 0855 98 1 04-06-25 09:53:13 Error F0.31.01.22 Error 6.23.5.3-20250324 0855 97 1 03-06-25 23:35:11 Warning F0.03.22.06 6.23.5.3-20250324 0855 97 1 03-06-25 22:20:31 Warning F0.02.02.06 6.23.5.3-20250324 0855 97 1 03-06-25 22:20:31 Warning F0.02.02.01 6.23.5.3-20250324 0855 97 1 03-06-25 22:20:31 Error F0.02.02.03 6.23.5.3-20250324 0855 97 1 03-06-25 22:19:55 Warning F0.03.0E.10 6.23.5.3-20250324 0855 97 2 03-06-25 22:18:25 Error F0.31.09.2F 6.23.5.3-20250324 0855 97 1 03-06-25 22:18:25 Error F0.31.09.2E 6.23.5.3-20250324 0855 97 1 03-06-25 22:18:09 Error F0.31.01.22 Error 6.23.5.3-20250324 0855 96 1 03-06-25 22:17:11 Error F0.31.09.2F 6.23.5.3-20250324 0855 96 1 03-06-25 22:17:11 Error F0.31.09.2E 6.23.5.3-20250324 0855 96 1 03-06-25 22:16:54 Error F0.31.01.22 Error 6.23.5.3-20250324 0855 95 1 03-06-25 22:14:20 Error F0.31.0A.10 Error 6.23.5.3-20250324 0855 95 1 03-06-25 21:54:55 Error F0.31.01.22 Error 6.23.5.3-20250324 0855 95 1 03-06-25 21:42:39 Error F0.31.01.22 Error 6.23.5.3-20250324 0855 95 2 03-06-25 21:35:33 Error F0.31.08.02 Error 6.23.5.3-20250324 0855 94 1 03-06-25 21:35:33 Warning F0.31.06.03 Warning 6.23.5.3-20250324 0855 94 1 03-06-25 21:35:33 Error F0.31.08.02 Error 6.23.5.3-20250324 0855 94 1 03-06-25 21:35:30 Warning F0.31.06.03 Warning 6.23.5.3-20250324 0855 94 2 03-06-25 21:35:14 Warning F0.31.06.03 Warning 6.23.5.3-20250324 0855 94 1 03-06-25 21:35:10 Warning F0.03.22.07 6.23.5.3-20250324 0855 94 1

[Hawks_Eye]

@MIKEE123 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Based on similar cases, these errors often indicate a firmware bug rather than a driver or OS-related problem.

 

Possible Workarounds:

 

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait 30 seconds, then plug it back in and turn it on.
• This may help reset any temporary software or hardware errors.

2. Perform a Hard Reset

• Press and hold the Power button for 10-15 seconds.
• This can sometimes clear errors related to the printer’s internal memory.

3. Check for Any Available Firmware Updates

• Even if no new firmware has been officially released, check HP’s support site for any beta or alternative firmware versions.
• You can find HP’s firmware update guide here.

4. Factory Reset the Printer

• If the issue persists, performing a factory reset may help.
• Navigate to Menu > Tools > Maintenance > Restore Settings on the printer’s control panel.

5. Contact HP Support for Further Guidance

• Since this appears to be a firmware-level issue, HP may have internal fixes or workarounds.
• You can reach out to HP’s support team here.

Let me know if any of these steps help! I appreciate your patience while we work through this. If there is a firmware update soon, that would likely be the best long-term fix.

Regards,

Hawks_Eye