Getting blue and red lights on printer

[shikhargoyal166]

I am not able to use my printer as I get continuous orange light(at the cartridge icon) and blue light(on paper icon). Can anyone help?

[Riddle_Decipher · Accepted solution]

@shikhargoyal166 Welcome to HP Community!

Is there an error on the screen? When was the last time it worked without these issues?

While you respond, I suggest a hard reset using the below steps:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Wait until the printer is idle and silent before you proceed.

If the issue persists, please refer to the steps from this article to resolve the issue: click here to solve the issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[shikhargoyal166]

Spoiler

Thanks for the reply sir. Actually it worked on Wednesday and I encountered the error on Friday. Thanks to your help, it worked after the troubleshooting.

[Riddle_Decipher]

@shikhargoyal166 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

[shikhargoyal166]

Sir the printer is not working again. I tried printing today and again the blue and orange lights are appearing. What should i do now?