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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Getting blue and red lights on printer

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10-26-2019 12:49 AM
I am not able to use my printer as I get continuous orange light(at the cartridge icon) and blue light(on paper icon). Can anyone help?
Solved! Go to Solution.
Accepted Solutions
10-28-2019 03:49 PM
@shikhargoyal166 Welcome to HP Community!
Is there an error on the screen? When was the last time it worked without these issues?
While you respond, I suggest a hard reset using the below steps:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, please refer to the steps from this article to resolve the issue: click here to solve the issue.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-28-2019 03:49 PM
@shikhargoyal166 Welcome to HP Community!
Is there an error on the screen? When was the last time it worked without these issues?
While you respond, I suggest a hard reset using the below steps:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, please refer to the steps from this article to resolve the issue: click here to solve the issue.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-30-2019 12:14 PM
@shikhargoyal166 That's awesome, I'm glad it worked,
Remember, if you ever need help related to your HP device,
We'll be right here and happy to help, take care and have an awesome day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.