HO OfficeJet Pro error code B8CFCFB8

[leticiasouto]

Printer is showing error B8CFCFB8 on screen and I can't print anything

[Sneha_01]

Hi @leticiasouto 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B8CFCFB8 on your HP OfficeJet Pro usually indicates a hardware or firmware issue. Here are some steps you can take to troubleshoot and potentially resolve the problem:

1. Restart the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

2. Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions. Remove any stuck paper and check all accessible areas.

3. Inspect Ink Cartridges:

• Ensure that the ink cartridges are properly installed. Remove and reseat them, checking for any protective tape that might not have been removed.

4. Update Firmware:

• Check for any available firmware updates:
  • Go to the HP Support website and search for your printer model.
  • Download and install the latest firmware.

5. Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool, which can help diagnose and fix common printing issues.

6. Reset the Printer:

• Perform a partial reset:
  • Press the Home button, then navigate to Setup.
  • Select Printer Maintenance and then choose Restore Factory Defaults. (Note: this may vary by model, so check your manual for specifics.)

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support