HP 4635 not printing correctly

[venny1]

MKazi has recently helped with my problem. I posted that I could not get printer aligned, printer will not print black & white but did print in black using colour option. Printer did not print test page after cleaning ink heads. Printer receives instructions to print but only prints alignment page regardless of request from computer.

Baffled. 

Is it time for new printer as work backlog increases?

Thanks for help.

venny1

[Riddle_Decipher · Accepted solution]

@venny1

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the HP Office jet 4635 isn't printing as it should,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted to reseat the black cartridge?

Did you follow all the steps suggested by MKazi and yet have issues?

While you respond to that, here's what you could attempt:

Solution one: Remove the black cartridge

If you just set up your printer and you notice that black ink is missing or faded on your printouts, follow these steps to remove the black cartridge and print only with the tri-color cartridge. This allows the printer to operate in single-cartridge mode, which creates composite black from the tri-color cartridge.

1. Press the Power button to turn on the printer, if it is not already on.

2. Locate the slots on the left and right sides of the printer.

   Figure : Locate the slots on the sides of the printer

   

3. Slide your fingers into the two slots, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait until the carriage is idle and silent before you continue.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[venny1]

I followed your instructions & the previous from MKAZI. I now replaced black cartridge & printer responded in the fashion that HP would like & myself. What a simple solution to a very disturbing problem. More so what could have caused this problem? Very nice to know that such capable people available to resolve these issues. This is why I stay with HP products & legitimate  HP ink.

Thank you thank you.

venny1

[Riddle_Decipher]

@venny1

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[venny1]

Unfortunately I am back again about the same printer HP4635. Printing excellent, and successfully. Today I needed to scan with the results not very clear legible or easy to read. Perhaps a better description possibly smudged not very clear to read.

With all the solutions received I feel certain you have another in your satchel. I cleaned the scan surface. Copies are clear.

Thanks for your continues help.

Venny1

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.