HP 5052 does not complete initialization process

[Victor_VA]

HP 5052 does not complete initialization process.

Looking for the instructions to reset my Envy 5052 printer which is not starting-up correctly. It gets stuck at two dots on the HP Logo Screen

[Sneha_01]

Hi @Victor_VA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reset your HP Envy 5052 printer when it gets stuck during the initialization process, follow these steps:

Power Cycle the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the back of the printer and plug it back into the wall outlet.
• Turn the printer back on and check if it completes the initialization process.

Perform a Semi-Full Reset:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• While holding down the power button, reconnect the power cord to the printer and then to the wall outlet.
• Release the power button after the printer turns on and displays the HP logo. This should trigger a semi-full reset.

Check for Firmware Updates:

• If your printer completes the initialization, check for firmware updates using the HP Smart app or the HP Support website.
• Download and install any available updates to ensure your printer has the latest fixes and improvements.

Reset the Printer via Control Panel (if accessible):

• On the printer control panel, go to Settings or Setup.
• Select Printer Maintenance or Tools.
• Choose Restore Factory Defaults or Reset All Settings.
• Confirm the reset and wait for the printer to restart.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Victor_VA]

Good morning Rachel,

I tried the "Power Cycle" and "Semi-Rest" suggestion to no avail. Still hangs up after two dots during initialization.

I am retired and can not afford to purchase another printer.

Please suggest another resolution.

Thank you.

Victor

[Sneha_01]

Hi @Victor_VA,

Thank you for your response, I am here to help you. I have shared a few steps for the factory reset.

Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.

To restore the printer to the original factory defaults
1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch
( Setup ).
2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions

If the issue still occurs it must be a hardware issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Victor_VA]

Rachel,

I can not get to the Printer Control Panel if the printer doesn't complete its powering up process during initialization.

So your suggestion can not be performed.

Victor

[Sneha_01]

Hi @Victor_VA ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support