HP 5540 Out of paper keep poping up

[Christina_cat]

I got paper inside the printer but it often pop up "Out of Paper" when I print A4. And I'm not able to print 6"x4" photo at all. I'm using HP photo paper & it just not printing & keep pop up "Out of paper"

I just bought this printer within 4 months....

[Christina_cat]

BTW I was able to print past 3 months. And I start having problem from yesterday....

[Drakster · Accepted solution]

Hi @Christina_cat,

Thanks for reaching out to the HP Support Forums!

I see that you're receiving an "Out of Paper" error on your HP ENVY 5540 All-in-One Printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

There could be a problem with the paper sensor, paper tray or the way the paper is loaded into the tray. 

I would do a hard reset to see if that will resolve the issue.

1. Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
2. Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
3. Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). 

If the issue persists, follow the steps within this guide: 

• 'Out of Paper' Displays and Printer Does Not Pick Paper

NOTE: Ensure that you're loading the photo paper into the correct paper tray: 102 x 152 mm (4.0 x 6.0 inches) Photo tray. A4: 210 x 297 mm (8.3 x 11.7 inches) Main input tray.

Source 

If you completed all the preceding steps and your product still has an issue, service the product.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 
Step 4. Scroll down and click on HP contact options - click on Get phone number 
Case number and phone number appear.

I hope this information is helpful. Please respond to this post with the results. Good Luck!