HP 6001 printhead issues

[pah79]

My printer is less than a year old and has only been in operation for about 4 months.  I keep getting  a printhead failure error and none of the recommended fixes have helped.

[Kuroi_Kenshi]

Hi @pah79,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 6001 printer is showing a printhead failure error, even though it’s less than a year old and lightly used. Let’s go through a few steps to check what could be causing this.

 
a. Power Reset

With the printer powered on, disconnect the power cord from the back of the printer.

Unplug the power cord from the wall outlet.

Wait for 60 seconds.

Plug the power cord directly into a wall outlet (avoid surge protectors).

Reconnect it to the printer and turn it back on.

 
b. Reseat the Printheads

Open the ink access door and wait for the carriage to move to the center.

Gently lift the printhead latch.

Remove both black and tri-color printheads.

Check for any ink buildup, protective tape, or debris on the electrical contacts.

Wipe the copper-colored contacts on the printheads and inside the carriage using a lint-free cloth slightly dampened with distilled water.

Let the contacts dry for a few minutes, then reinstall the printheads and close the latch securely.

 
c. Check Ink Flow and Levels

Ensure all ink tanks have adequate ink and that the ink flow lines appear full (no air bubbles or gaps).

If air bubbles are visible, gently perform a printhead cleaning from the printer’s Tools or Maintenance menu.

Avoid performing multiple cleanings in a row, as it can waste ink.

 
d. Update Printer Firmware

Open the HP Smart App on your computer or mobile device.

Go to Settings → Advanced Settings → Tools → Printer Updates.

Check for any firmware updates and install them if available.

Once updated, restart the printer and check if the error clears.

I hope this helps.

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Best regards,