HP 6978; error 0xc19a0013

[JADa17555]

my HP6978 has developed a printer error When you try to print to it t displays error 0x19a0013 .  this happens any time i try to print even using the "Clean Printhead" function from the maintenance panel. The link http://hp.care/2AkeDWb  for printhead issues is no longer available.  What other steps can i take to correct this issue? 

[A_Gayathri]

Hi @JADa17555,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 6978 All-in-One Printer, Error 0xc19a0013. Not to worry I will help you to get a resolution to resolve the issue.

Did you make any changes to your printer?

Try the steps recommended below.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Reseat the printhead up to three times

Sometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead by repeating all steps in this solution up to three times.

Refer to this article to further troubleshoot print head issues with your printer. Click Here

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!