HP 6978 won't print a document from USB device

[moboda]

why wont my HP 6978 print a document from the USB device. It will only print a photo

[sandytechy20]

@moboda

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Officejet 6978 Printer is not printing document. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution.

• Which operating system is installed on the computer to which this printer is connected?
• Did you do any hardware or software changes?

Meanwhile:

Perform a power reset.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[moboda]

It's working with a computer.. It is when I put a flash drive into the USB port in front of the rinter, it only tries to find a photo to print from the driver. I want to know if I can put a jump drive into the USB port and print off a document from it, not a photo.

[sandytechy20]

@moboda

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Update the printer firmware to fix this issue.

Click here and refer the document to update the firmware.

Let me know if that helps.

Cheers.