cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
110
Flag Post

HP 7740 Not Printing, Copying, or Scanning

HP Recommended
hp officeject pro 7740
Microsoft Windows 10 (64-bit)

Hello,

 

Starting yesterday, I've been having a serious issue with my HP 7740. It was printing a document and halfway through, it stopped. The display on the printer screen showed "Printing" with the endless circle. I left the printer for about 30 minutes and nothing else happened. So I canceled that print job and tried to print a single sheet. The document showed in the printer's print queue, the printer clicked twice and the screen showed "Printing"; however, the printer never made any noise or attempts to print the document. I've repeated this several times with the same results. Today I continued trying to troubleshoot the issue, the HP Print and Scan Doctor was useless. I've uninstalled and reinstalled the printer and drivers as noted in several other posts. I've also tried to see if the printer would at least make a copy, but it also failed to do that.

 

Any advice or assistance with this issue would be greatly appreciated.

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 655 489
Message 2 of 6
Flag Post
HP Recommended

@Junyoni

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's also do a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi,

I've tried both of the suggested solutions prior to my post several times, and I've tried them again after your suggesting, but the print still will not print, copy, or scan. Both the firmware and drivers are the latest.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 655 489
Message 4 of 6
Flag Post
HP Recommended

If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.

 

Let us know 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi. I tried your suggestion. When I first turn on the printer the scanner moved and illuminated as normal. However, when I tried to copy a document, the scanner did not move at all or illuminate. The printer display said "copying" but the printer stayed silent and never performed the action.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 655 489
Message 6 of 6
Flag Post
HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation