HP 8025 error message when trying to scan

[Huntergirl]

I keep getting the message “There was an internal processing error. Please retry or manually check for firmware updates.

[Hawks_Eye]

Hi @Huntergirl 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you're encountering the "There was an internal processing error" message while trying to scan with your HP OfficeJet Pro 8025, here are some steps to help resolve the issue:

Restart the Devices:

• Printer: Turn off your printer, unplug the power cord from the back of the printer, wait for about 60 seconds, and then plug it back in. Turn on the printer.
• Computer: Restart the computer connected to the printer to refresh any software and driver settings.

Update Firmware:

• Ensure your printer's firmware is up-to-date, which can resolve compatibility and performance issues.
• You can update the firmware via the printer control panel or using the HP Smart app. Alternatively, check for firmware updates on the HP Support website.

Use HP’s Diagnose & Fix Tool

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

Verify Network Connection:

• Ensure that your printer is properly connected to the network if you are using any networked scanning function.
• Check Wi-Fi settings or Ethernet connections to ensure the printer is communicating with the network.

Check the Scan Settings and Software:

• Revisit the scan settings in the HP software to ensure they are correct and that the software is installed correctly.
• Reinstall the HP scanning software or drivers from the HP website if necessary.

Reset Printing System (if on macOS):

• If using a Mac, go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) on the printer list and choose Reset Printing System. Then, add the printer again.

Let me know if this helps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye