HP 8600 and 8610 won't accept new HP ink cartridges

[rapunzzzl]

Ok Bob, will do! I will go repurchase the z10 cartridges for the 3rd time and have them on hand for when HP SUPPORT calls me. Appreciate it! Thx

[Bob_Headrick]

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@rapunzzzlwrote:
Ok Bob, will do! I will go repurchase the z10 cartridges for the 3rd time and have them on hand for when HP SUPPORT calls me. Appreciate it! Thx

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The support folks will not call initially, they will send you a private message. They will likely request information from you in order to look up your case details or product serial number.  Once they get the information they request from you then they can call. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

[rapunzzzl]

Hi Bob

 I was contacted by both a Jeff & a Rick from HP, vis private message.  They both said a rep from HP Escations dept would call me, as did you.  

    So, they just called. The guy, David, although very nice, said they will not do what i ask, per the supervisor.   I then asked for a supervisor in the Escations dept.  I spoke with GABBY, supsvr Escalations dept.  She was very nice, but said they will not re-regionalize my printer because it is out of warranty.  Of course it is, as I purchased it in May 2103 at Costco for $250 and it has had only a few minor snafoos over the years. Gabby said that if the re-regionalizion goes awry, they would be responsible for the printer which is now out of warranty, which is why they wont do it. She told me to purchase a new printer and apologized for the mis-communication of being told that I could re-regionalize my old printer. Just wonderful!!!

[Bob_Headrick]

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@rapunzzzlwrote:

Hi Bob

 I was contacted by both a Jeff & a Rick from HP, vis private message.  They both said a rep from HP Escations dept would call me, as did you.  

    So, they just called. The guy, David, although very nice, said they will not do what i ask, per the supervisor.   I then asked for a supervisor in the Escations dept.  I spoke with GABBY, supsvr Escalations dept.  She was very nice, but said they will not re-regionalize my printer because it is out of warranty.  Of course it is, as I purchased it in May 2103 at Costco for $250 and it has had only a few minor snafoos over the years. Gabby said that if the re-regionalizion goes awry, they would be responsible for the printer which is now out of warranty, which is why they wont do it. She told me to purchase a new printer and apologized for the mis-communication of being told that I could re-regionalize my old printer. Just wonderful!!!

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Sorry, but what you were told is just incorrect.  I will follow up with this.

[rapunzzzl]

Ok, thanks.

[Cheron-Z]

@rapunzzzl

Thank you for the updated information.   I have re-escalated your comments for further review and contact.

Thank you for using the forum.

[rapunzzzl]

Thanks! As I am at my wits end!

[rapunzzzl]

HI CHERON-Z

On Mar 27 you said you have re-escalated my issue.  It is now April 5 and I HAVE HEARD FROM NO ONE!!!

A I told you, my 8600 office jet pro plus, as somehow been regionalized to Europe as it says my current cartridges are Z20.  I have never been out of the USA with this printer. IT WAS PURCHASED IN USA AND have I have always purchased cartridges here. Yet, somehow I have z20 cartridges. or they are regionalized to that somehow.  I was sent z10 cartridges by one of your support people and of course they didn’t work, as I knew they wouldn’t .  Since no one there will regionalize my printer Back to USA, so I can use Ink Cartridges that are sold here,Z10, 

***  I NEED SOMEONE FROM HP TO SEND ME Z20 CARTRIDGES..950/951 ***SINCE YOUR SOFTWARE UPDATES HAVE RENDERERD MY PRINTER UNUSABLE and SINCE I CANT PURCHASE INK  IN THE USA (Where I am) BECAUSE THEY ARE ALL Z10”S  , AND HP WONT DO WHAT IS NECESSARY TO RE-REGINALIZED MY PRINTER TO THE USA, YOU NEED TO PLEASE SEND ME**** Z20   950/951***  INK CARTRIDGES AS A COURTESY.  THESE Z10 CARTRIDGES **DO NOT WORK** AS I TOLD THE PERSON BEFORE THEY SENT THEM.

As you can probably understand, I am SUPER FRUSTRATED with HP’s LACK OF SUPPORT!!!    What a way to run a company! Screw your current customers and hope they dont  mind and just hope to get new ones, until you  mess with them as well!!!