HP 8600 printer won't print from my mac os 10.13

[cangleine]

My printer was printing fine from my mac os 10.13 and then it just stopped printing.  The print job shows up in the queue but will not print.  It is not a printer problem because I can print from my old laptop which uses Windows and it printred fine.  I've uninstalled and reinstalled the printer twice and everything goes okay until I get to the part where it says print a test page -- nothing happens.  Please help.  I just got this Mac Book pro and now I am so frustated that I cannot use my printer!

[Dvortex · Accepted solution]

Hello, @cangleine – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are facing issues while printing with the MAC. Please try the steps below to try and fix the issue:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.
• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[mwcorg]

My MacBook Air also stopped printing to my Officejet Pro 8600 Plus after upgrading to OS X 10.13.  The print file shows up in the printer but then sits forever and finally disappears and the printer never even comes on.  I followed your directions to reset the print system.  Now when I try to add the printer back, both the printer and fax show up in the list.  I try to add the printer using AirPrint.  It pops up a dialogue box stating it is setting up the printer, then pops up an error message "Unable to communicate with the printer".  I cannot add the printer back.  

[tessahoranbell]

Did not solve the problem.  

[rick-s]

@tessahoranbell

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
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Thank you.