HP 8620 officejet pro - carriage stuck on the right

[Ketzilla]

Hello,

Im getting the cartridge error message: "One or more cartridges appear to be damaged. Remove them and replace with new cartridges" (photo below).

Tried a reset, but now upon powering on the printer the above message appears, and the cartridge is stuck on the right, and will not move to the left upon opening the front cover. I cannot access the front menu either. 

My cartridges I had replaced, but cannot understand why im getting this error - I believe i have the latest firmware also to bypass the dynamic security i read about.

Please help, as the printer is only 3-4 years old!

regards

[sandytechy20]

@Ketzilla

Welcome to the HP support community.

Check for obstructions in the carriage path

1. With the printer on, disconnect the power cord from the rear of the printer.

2. If your printer has a battery, remove the battery.

3. Open the door to access the carriage inside of the printer.

   Examples of carriage access doors

   

4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   Example of a printer with debris in the carriage path

   

5. If the carriage on your printer has a latch, make sure it is closed.

6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

7. Close the carriage access door.

8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

If the issue persists, try the steps mentioned in HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Ketzilla]

@sandytechy20

Hi, thanks for your reply.

But no success following your instructions - the ink cartridge latch is closed, and no paper debris is there.

Im not aware of any battery within the printer - are you referring to the CMOS battery?? 

regards

[sandytechy20]

@Ketzilla

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.