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Message 1 of 2
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HP 8710 won't copy or print

HP Recommended
HP officejet pro 8710
Microsoft Windows 10 (64-bit)

Printer won't print or copy, Job just spins. document won't feed. 

 

All the printing noises sound like it will work, but nothing happens after the noises.

I did a soft reset and a factory reset. The calibration paper came out, but then nothing. Same problem as before. 

By going into support menu, I was able to print the extended self test and the printer status report. 

But whenever I try to print from PC or make a copy, the job just hangs.

 

Any one have any ideas?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@prizmatix

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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