HP 8720 All-in-one won't print from Internet

[Robilind]

Just got new HP 8720 all-in-one. Using wirelessly. Prints Word docs fine, but will not print from the internet. When try to print a document just comes up with a blank screen on my Mac. Re-installed all drivers and said installation successful, but still will not print.

[The_Fossette · Accepted solution]

Hi @Robilind

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues printing from websites/Online.

I’d love to help!

I recommend you to try using a different browser and check whether you can print. Also, perform below steps and check if it helps.

1. Click on the Start menu.
2. Click on Devices and Printers.
3. Right-click on your printer.
4. Select Printer Properties.
5. Click on the Advanced tab.
6. Click on New Driver.
7. Click Next.
8. Select HP from the first list.
9. Select HP OfficeJet Pro 8720 All-in-One Printer from the second list.
10. Click Next.
11. Click Finish.
12. Click Apply.
13. Click OK to close the window.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[Robilind]

Thank you - I did this and at first it appeared to not work, but then I restarted my computer and it worked.

Thanks so much!