HP 8720 Printer shows offline in PC but after 2-5 minutes it connects

[franco10]

My HP8720 has been working fine until recently were it takes minutes for me to get it to print.  I have found that even though the printer shows connected to my home WIFI it show offline in the PC.  After I open HP SMART it also shows offline but it then comes on line after a few minutes.  I have reloaded it but it still acts the same way.

[Kumar0307 · Accepted solution]

@franco10, Welcome to the HP Support Community!

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor on  your Windows PC to diagnose and fix any  Network/driver issues

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Restart the network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Try printing and check.

Keep me posted for further assistance.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[franco10]

Kumar0307.  From what I can tell the running of HP Print and Scan Doctor must have fixed some lacking updates?  Now, when I explore NETWORK, it shows the printer and scanner.  In addition, when I power up PC and run HP SMART, the printer shows up online right away, instead of the minutes that it used to take.  Also, I had to reboot my PC twice and the second time it actually loaded the updates.

Thanks for the support.

[Kumar0307]

@franco10

HP Print and Scan Doctor is a diagnostic tool designed to fix network and driver related issues. Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!