HP 9020e - error code 83C0000B when firmware update failed

[Mistachris]

After firmware update I have a blue screen on the touch screen with the following code on it

83C0000B. Cant find a solution here. Any help?

Best regards Chris

[sandytechy20]

@Mistachris 

Welcome to the HP support community.

I understand that you are getting 83C0000B error, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[NicS__]

@sandytechy20 I am having this same issue - can you please send me the semi and full reset instructions. Printer is offline so cannot do it via the printer screen settings. Many thanks

[-C-h-r-i-s-]

I'm having the same issue, can you send mee the instruction as well. Thanks

[Mistachris]

That the answer I got, havent ried it cause I sent the printer back and got a new one.

No warranty from my side!!!

[Bennyboos]

Hi, could someone at HP please share the solution to this problem.

I came into office this morning and found our printer showing 83C0000B

I have tried unplugging it for more than 5 minutes and it doesn't make any difference.

No buttons illuminated or visible anywhere.

Having googled this there seem to be lots of other users (> 100) who have had this happen to them in the last day or two so I think HP need to make the solution public and not just private message it.

Very disappointed that they can just remotely meddle with my device without my permission and leave it non functional.

Please Help ! ! !

[Mistachris]

[Bennyboos]

Thanks Mistachris - I have tried this but as you can see from my picture - there are no buttons.

I have tried to guess where they might be and pushed that 4 times as you suggest, but I'm afraid it has absolutely no effect 😢

 

[Louis_s1]

Hi there. Can you send me the reset instructions as well?

[Nal_NR]

Hi @Louis_s1,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue. 

If your printer model number is HP 9020e

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!