HP 9020e - error code 83C0000B when firmware update failed

[Raj_05]

Hi @Mistachris,

Thank you for visiting the HP community. 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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Alden4
HP Support
 

[Delmar45]

How do we get this error fixed please?

[Delmar45]

I am having the same issue can I get this fix please?

[A_Gayathri]

Hi @Delmar45,

Welcome to the HP Support Community

I understand you are facing an issue with your HP 9020e - error code 83C0000B . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

• Power cycle the printer: Turn off the printer and unplug it from the power source. Wait for a minute or two, then plug it back in and turn it on again.
• Update the firmware: Go to HP's website and download the latest firmware for your printer. Follow the instructions on the website to update the printer's firmware.
• Check the printer's ink cartridges: Make sure that the ink cartridges are properly installed and have enough ink. Try replacing any low or empty cartridges with new ones.
• Reset the printer: You can try resetting the printer to its default settings. To do this, go to the printer's settings menu and look for the option to reset the printer.

If the issue persists, then please follow the steps mentioned in this document: click here and follow the troubleshooting steps- HP OfficeJet Pro 8010e, 9020e Printers - Error 83C0000B displays on printer control panel

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PrincessFi]

Hi I am having the same issue are you able to send me the reset instuctions my printer is a HP OfficeJet Pro 9020e

thanks 

[A_Gayathri]

Hi @Mistachris,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 9020e All-in-One Printer series- error code 83C0000B. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

• Power cycle the printer: Turn off the printer and unplug it from the power source. Wait for a minute or two, then plug it back in and turn it on again.
• Update the firmware: Go to HP's website and download the latest firmware for your printer. Follow the instructions on the website to update the printer's firmware.
• Check the printer's ink cartridges: Make sure that the ink cartridges are properly installed and have enough ink. Try replacing any low or empty cartridges with new ones.
• Reset the printer: You can try resetting the printer to its default settings. To do this, go to the printer's settings menu and look for the option to reset the printer.

If the issue persists, then please follow the steps mentioned in this document: click here and follow the troubleshooting steps- HP OfficeJet Pro 8010e, 9020e Printers - Error 83C0000B displays on the printer control panel

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!