HP 9020e - error code 83C0000B when firmware update failed

[Narara2022]

New printer bought today. HP 9020e. Setup ok and working until I attempted to update the firmware.  Update failed. Now doesn't work at all. blue screen with error code 83C000B. Any help would be appreciated, thanks

[Anand_Andy]

Hi @Narara2022,

Welcome to the HP Support Community

I understand you are getting an error code 83C0000B on your HP OfficeJet Pro 9020e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists then we have to perform a SemiFull reset. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Narara2022]

Thank you for your assistance! I called HP Support yesterday and they advised the firmware update on the HP website was corrupted and my printer is not recoverable 

I have had to return it for a replacement 

Thank you for your help, however 

[Anand_Andy]

@Narara2022,

Thank you for your response, I understand that you are getting the printer replaced. In case you need any assistance in the future, feel free to reach us for support. 

Hope this helps!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!