HP All In One L7580 - Scans but will not print or copy

[kkpb]

Latest problem with the L7580:  this machine will scan but will not print or copy.  All four color cartridges are good, unexpired.  It machine isn't used as often as it should be, but copied and printed just a few weeks ago.  Any suggestions?  Thanks for any help.

[Drakster · Accepted solution]

Hi @kkpb,

Welcome to the HP Support Forums!

I noticed that you're unable to copy or print from your HP Officejet Pro L7580 All-in-One Printer. I will certainly do what I can to assist you. 

It sounds like one or both of the printheads are clogged, when the printer does not get continuous use the printheads can dry out.

First, please follow the steps within this guide:

• Fixing Print Quality Problems for the HP Officejet Pro L7500, L7600, and L7700 All-in-One Printer Se...

If the problem persist and the cartridges aren't the problem. You may need to replace the printheads to resume printing. 

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, then review the limited warranty information for your supplies.

The printheads for your printer are available at your local reseller or HP SureSupply page.

If the printheads are out of warranty you could try a manual printhead cleaning. Please use at your own discretion.

Video: How To Flush Out A Clogged HP 940 or 88 Printhead by inkproducts.com

If you completed all the preceding steps and your product still has an issue, service the product.

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp

Step 2. Enter Product number or select to auto detect 

Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 

Step 4. Scroll down and click on HP contact options - click on Get phone number 

Case number and phone number appear. 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

[kkpb]

Thank you for all the great information.

After trying several printhead cleanings and alignment reports, it still is not working.  I get great color on the tests, just no black, gray or yellow which leads me to believe it is the black/yellow printhead.   I will let you know the outcome if I decide to buy a printhead.   Thanks again.

[kkpb]

I replaced the black/yellow printhead and the test page came out clean.  Hopefully this is the solution.  Many thanks for your help!!