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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-31-2019 05:01 PM

HP Recommended
Product: HP C410
Operating System: macOS 10.14 Mojave

My HP C410 printer will print color but not black ink.  I've followed all instructions in help section, namely changed black cartridge to new HP cartridge, powered down/up printer, cleaned printer head, aligned printer head.  Still no black ink printing or when copying.  Appreciate help.  Thanks.

1 person had the same question
1 REPLY 1

‎02-01-2019 01:37 PM

HP Recommended

@miket07

 

A warm welcome to HP Support Community!

Since you have tried all possible steps available in this document, I'm afraid, its a possible printhead failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

Senan6806


I am an HP Employee

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