HP Desk Jet 2630 not working "idle" message which just about sums it up!!

[fatall]

Hp Desk Jet printer became "idle"  Done all the usual things, unplugged etc.. Cannot get ink levels, but ink supply new and correct.  Constant Internet use and "live" on my computers...so I am not a beginner,  Thanks

[Kumar0307]

@fatall, Welcome to the HP Support Community!

Try making a standalone copy and check if that works.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the connectivity between the printer and the MAC

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Hold down the wireless button and the 'i' button on the printer to check the network to which the printer is connected to.

You may also perform a PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Let me know how this goes.

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