HP DeskJet 2600 All-in-One

[christine2000]

Hi guys,

My printer had not been connecting to my computer or printing properly for a while. I called customer support, and they told me that my computer had a trojan virus, which they helped me remove. After checking, they confirmed that both my computer and printer are now fine.

However, when I tried to print right after, it still showed an error. I'm not sure what the issue is- I'm unable  to print or make photocopies directly from the printer.

[VikramTheGreat]

Hi @christine2000,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out — we understand how frustrating it can be, especially after already working with support and removing a potential threat like a Trojan. Let’s work together to get your HP DeskJet 2600 All-in-One Printer printing and copying again.

Step 1: Power Reset the Printer

A full reset can often resolve internal glitches.

1. Turn off the printer.
2. Unplug the power cord from the back of the printer and the wall outlet.
3. Wait 1–2 minutes.
4. Plug it back in and turn the printer on.
5. Try to make a photocopy from the printer directly (press the black or color copy button).

Step 2: Check for Error Lights on the Printer Panel

Are any icons blinking (like the ink, paper, or Wi-Fi icons)?

• ⚠️ A blinking ink light could mean cartridge recognition failure.
• 📄 Blinking paper icon may mean paper jam or feed issue.
  Let me know what lights are on or flashing for more specific help.

Step 3: Reinstall the Printer on Your PC

If the printer still won’t print from your computer:

1. Remove the printer:
   • Go to Settings > Bluetooth & devices > Printers & scanners
   • Select your printer > Click Remove device
2. Reinstall with HP Smart App:
   • Download or open HP Smart: HP Smart - Free download and install on Windows | Microsoft Store
   • Add your printer again and follow the setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[christine2000]

Hi teams,

I've already reconnected the printer, and try to print something, but it keep running like this, it still doesn't work,

However, the photocopy doesn't work as well.

[VikramTheGreat]

Hi @christine2000,

Thank you for letting me know. Sorry to hear that you are still having trouble.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support