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‎08-10-2016 09:57 AM

HP Recommended
Product: HP DeskJet 3050 J610
Operating System: Microsoft Windows 7 (64-bit)

Out of the blue, black ink stopped printing. First I cleaned the cartridges, 3 times! Still didn't work. Checked ink levels and it showed low but not out. I replaced the black cartridge anyway and it still does not print any black. I can't print an alignment page because there is no black ink. Tried all the troubleshooting techniques, read the recommended printer manuals, etc. Do I just need to but a new printer. Not sure it will be HP because I'm already out the $50 for ink cardridges.

 

Can anyone help?

 

Thanks in advance.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2016 10:04 AM

HP Recommended

Try here.

 

http://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/document/...

 

Let us know.

View solution in original post

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2 REPLIES 2

‎08-10-2016 10:04 AM

HP Recommended

Try here.

 

http://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/document/...

 

Let us know.

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‎08-10-2016 02:28 PM

HP Recommended

Thanks Dean. I haven't had time to follow all the steps but will give it a try and report back.

 

I appreciate the quick response!

 

Judy

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