HP DeskJet 3630 - printing very poor and faint, have tried everything

[askfrank]

HELLO,

I have replied to your questions on your private mail pages.

I dont have an ink accout the ink was sent to me because of a fault with the printer.

I need 302 black.

Askfrank

[Jeet_singh]

@askfrank,

It's great to have you back and your patience is greatly appreciated. 

In this scenario, I would personally suggest you contact our HP Support team for further assistance.

HP Support team can be reached on this link.

I'm sure they should be able to go ahead and address your issue.

Let me know if you need any further assistance!

Thank you and have a great day ahead!

[askfrank]

Thank you- but i have already tried to use the link in Spain- but of course everything is in Spanish, which i dont speak

I have given you the case number for his repair. Is it not possible for you to forward the matter to him ?

[Jeet_singh]

@askfrank,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[askfrank · Accepted solution]

HELLO,

Thank you for your reply.

The Spanish support team have now resolved the matter

Regards,

Askfrank