HP Deskjet 2512 will not print or copy in black but color works fine

[cottonjp]

Please help. Brand new cartridge. I did remove the plastic seal. It is genuine HP ink. Color works fine but black wont print or copy and it's what I use the most. Aggrivating.

[RnRMusicMan]

Hi @cottonjp,

Thank you for joining the HP Forums! 

I read your post that your HP Deskjet 2512 will not print or copy black. I am happy to help! 

Please try the steps within this guide, Color or Black Ink Not Printing, and let me know the outcome! 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope this guide resolves your issue, and thank you for posting! 🙂

[cottonjp]

Still no help. The levels are full because the ink is genuine HP ink and it is brand new. The plastic tape is removed and I did not touch the copper colored tabs or nozzles. Unfortunately, I have windows 10 so the instructions for accessing the software weren't included in that link. I tried to follow the instructions for Windows 8 but apparently it's too different because I don't have the following options:

1. In the printer software, click Print and Scan.
2. Click Maintain Your Printer. The HP Toolbox opens.
3. Click the Device Services tab.
4. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.
5. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run aSecond-level clean.

I have no resolution at this time.

[RnRMusicMan]

Hi cottonjp,

Thank you for your response! 

Please run the HP Print and Scan Doctor, and let me know what happens! 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope this helps! 🙂

[cottonjp · Accepted solution]

Sorry it took so long to reply but every time I clicked the link for the print and scan doctor, it said the page could not load but, randomly, it started printing in black. I printed the first screen of our conversation, just on the off chance that it worked itself out and it printed fine so I tried a few other documents and all is good-to-go. Thanks so much for your help! I'll be sure to mark my problem as resolved. I appreciate you!

Cheers!

Patti

[joyrob]

I get a meesage every time I want to print of OX80004005

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you