HP Deskjet 2540 Attention light, Tri-color cartridge light, Black cartridge light issues

[BelloIbrahim]

Hi, My HP Deskjet 2540 printer Attention light, Tri-color cartridge light, Black cartridge light remain ON when plugged in to the wall outlet and does not make sound (to make it ready) nor even printing. I have tried all the troubleshooting methods (from HP support page: https://support.hp.com/rs-en/document/c03817715) and servicing nothing change. Any help concerning this?

[Anand_Andy]

Hi @BelloIbrahim,

Welcome to the HP Support Community

I understand you are facing an Ink Cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Do you see any Error message on the screen which shows E1, E2, E3, or E4?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Inkjet printers - Ink cartridge errors

Hope this helps! Keep me posted.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BelloIbrahim]

Thank you Anand_Andy, for the kind response. I later found out there was a bridge (with one of the DPST switches) on the power board which resulted in the malfunctioning.

[Anand_Andy]

@BelloIbrahim,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!