HP Deskjet 3632 envelope printing problem

[wjordan64]

     Recently bought Deskjet 3632 printer and cannot get it to print envelopes with my Hallmark Card Studio 2016.     Each time I try to print one I get the error message that the EWS system does not agree with the paper size in the printer and the size selected on the computer.  On previous HP printers the A9 envelope size is listed but when I go to EWS all I can select is small-med-large envelopes sizes.  Please give me a clue on what to try next.  Tks

[DocCottle]

Hey @wjordan64,

Welcome to the HP Support Forums!

I see that you are having issues with printing from your Windows 7 PC to your Deskjet 3632 All-in-One Printer. I can help you with that, however I am going to need to know if you have this issue when printing from other programs as well. Once I know that I will be better able to assist you.

[wjordan64]

     Hi--Thanks for replying.  My printer works properly with all my other printing needs except trying to address A9 greeting card envelopes with Hallmark Card Studio program.  This is the only program I use to address this size envelope and very few other envelopes.  I just need to send single-fold greeting cards and really feel frustrated with this problem that has been so simple to do on other HP printers.  Is there any way to add the A9 cards to the list for this printer??

[DocCottle]

What happens when you try to print on A9 paper in other programs?

[wjordan64 · Accepted solution]

     Sorry for the delay.  Same result with other program..  The problem seems to be that the letter or envelope sizes listed for the printer does not show an A9 envelope.  Was hoping that someone could tell me how to work "around" that omission to sizes listed for the printer or somehow get HP to modify the listed envelope sizes.  Guess not--guess buying another printed may be the only course to take.  I'll check out other brands to see what they can do.  After many years will call it

quits for HP printers.  Thanks for your help.