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‎05-26-2020 06:25 AM

HP Recommended
Product: HP Deskjet 3632
Operating System: macOS 10.12 Sierra

Despite trying all the steps under the articles '

HP DeskJet 3630, 4720 Printers - Printer Prints a Blank Page or Does Not Print Black or Color Ink'

I still cannot print.  My ink cartridge levels are fine, it is connected properly to my computer and the cartridges are proper HP installed.  However, whenever I ask the printer to print it only prints blank pages.  I have tried cleaning the cartridges but to no avail.  Any ideas?

2 people had the same question
1 REPLY 1

‎05-26-2020 03:07 PM

HP Recommended

Hi @LauraBullas ,

 

Welcome to the HP Support-Community.

 

I believe the ink cartridges are dried out. Plese try these steps with both cartridges:

 

Take a handkerchief and one of the cartridges. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. There should be plenty of ink on the handkerchief. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

 

I am looking forward to your feedback!

 

Cheers!

Nils


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