HP Deskjet 6950 all in one won't print blue colour and black is not as dark/solid as it should be.

[Amandrose]

I have exhausted every option available online, and my printer still wont print blue ink and the black is not as dark as it should be.  Been hanging on phone forever so given up and now trying this.  Any suggestions please?  It is wirelessly connected and all connections are good.  I can print in black and white but all colour seems to be coming out pink/yellow shades

Update - I tried a different blue cartridge, made no difference, went through all the cleaning aligning and everything else again and hey presto - just suddenly started working again.  Case closed .... for now 🙂

[Amandrose]

*Update:  I have just replaced the blue ink cartridge (the previous one was new anyway) and it is still not printing blue

[Betty0610]

@Amandrose

Welcome to the HP Support Community.

Are you able to copy in colour or black?

If you have performed all the steps from this document: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661..., this could be a hardware issue.

I recommend you to contact the HP Support Team as this could be a hardware issue.

Click on this link – www.hp.com/contacthp/

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!