09-15-2020 12:29 AM
I just bought HP Deskjet Ink Advantage 2336 few days ago. I am unable to connect HP Deskjet Ink Advantage 2336 with my Macbook. I have followed all the instructions given in HP website. I am unable to connect using USB and I also had dowload the software given through HP website. What should I do next? It will be a waste if HP Deskjet Ink Advantage 2336 is not compatible with Macos.
09-17-2020 01:50 PM
@AF14, Welcome to HP Support Community!
To be able to assist you better, I would like to know the following:
1.) Is there any antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
2.) Are you using a USB hub? If yes, disconnect and connect the printer directly to the computer.
Meanwhile, check the following-
1.) Go to System Information to check if the USB is detected or not -
a.) From the Apple menu, choose About This Mac.
b.) Click System Report.
c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.
2.) Try a different port and cable if not detected.
Keep me posted for further assistance.
I am an HP Employee
10-09-2020 07:41 PM - edited 10-09-2020 07:46 PM
I have been facing the same issues, asking to hp support yet not working. I guess hp still doesn't provide proper mac driver for 2336. It's detected in easy setup but not with hp smart.
I found temporary WORKING solution. Install hp driver from apple: https://support.apple.com/kb/dl1888?locale=en_US
Install printer through printer and scanners preference pane, add printer, select other driver and I choose HP 2540 all in one driver. It can print yet scanner is not detected. At least the printer is usable on Mac. Queueing quiet slow though.
10-10-2020 11:05 AM
1) I did not have antivirus software in my Mac
2)I cannot connect directly the printer directly to computer because my computer is using USB type C. It need to use USB hub to connect with the printer
3) USB 2.0 bus is not listed. It only have USB 3.0 bus, USB3.1 bus. Any idea how I can add USB 2.0 bus?
10-10-2020 11:14 AM
Thank you for your reply. I can now connect my computer with the printer. But, when I tried to print something, it seems the printer cannot print really well. There were area that it can print and there were area that were missing. however, when I am trying to copy, it was working really well. It can copy without any problems (missing fonts/ pictures can be printed well), Do you encounter the same problem?
Otherwise, I am hopeful that Hp will have a driver for Mac for HP Deskjet Ink Advantage 2336. the retailer that I am buying from also did not know that this printer not supported with Mac. it is just a waste of money buying this product.
10-10-2020 12:06 PM
It’s just fine. Maybe because I just use the printer for light stuff, printing pdf and words document only.
I also surprised that this printer is not (yet?) supported on mac. My experience with hp printer on my mac never be that difficult. I use bootcamp just to print it in windows and it’s really frustating.