cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
258
Flag Post

HP Deskjet Ink Advantage 2336 Not Working with Macbook

HP Recommended
HP Deskjet Ink Advantage 2336
macOS 10.15 Catalina

I just bought HP Deskjet Ink Advantage 2336 few days ago. I am unable to connect HP Deskjet Ink Advantage 2336 with my Macbook. I have followed all the instructions given in HP website. I am unable to connect using USB and I also had dowload the software given through HP website. What should I do next? It will be a waste if HP Deskjet Ink Advantage 2336 is not compatible with Macos.

 

Thank you

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
15,201 15,179 1,189 1,174
Message 2 of 6
Flag Post
HP Recommended

@AF14, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

 

1.) Is there any antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

2.) Are you using a USB hub? If yes, disconnect and connect the printer directly to the computer.

 

Meanwhile, check the following-

 

1.) Go to System Information to check if the USB is detected or not -

 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

 

2.) Try a different port and cable if not detected.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Level 1
6 6 0 1
Message 3 of 6
Flag Post
HP Recommended

I have been facing the same issues, asking to hp support yet not working. I guess hp still doesn't provide proper mac driver for 2336. It's detected in easy setup but not with hp smart.

 

I found temporary WORKING solution. Install hp driver from apple: https://support.apple.com/kb/dl1888?locale=en_US

direct link: https://updates.cdn-apple.com/2019/cert/041-88763-20191011-6e70f498-9d39-420c-b11b-b252b17233e2/Hewl...

 

Install printer through printer and scanners preference pane, add printer, select other driver and I choose HP 2540 all in one driver. It can print yet scanner is not detected. At least the printer is usable on Mac. Queueing quiet slow though.

 

Screen Shot 2020-10-10 at 08.43.55.png

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 6
Flag Post
HP Recommended

1) I did not have antivirus software in my Mac

2)I cannot connect directly the printer directly to computer because my computer is using USB type C.  It need to use USB hub to connect with the printer

3) USB 2.0 bus is not listed. It only have USB 3.0 bus, USB3.1 bus. Any idea how I can add USB 2.0 bus?

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thank you for your reply. I can now connect my computer with the printer. But, when I tried to print something, it seems the printer cannot print really well. There were area that it can print and there were area that were missing. however, when I am trying to copy, it was working really well. It can copy without any problems (missing fonts/ pictures can be printed well), Do you encounter the same problem?

 

Otherwise, I am hopeful that Hp will have a driver for Mac for HP Deskjet Ink Advantage 2336. the retailer that I am buying from also did not know that this printer not supported with Mac. it is just a waste of money buying this product. 

Reply
0 Kudos
Highlighted
Level 1
6 6 0 1
Message 6 of 6
Flag Post
HP Recommended

It’s just fine. Maybe because I just use the printer for light stuff, printing pdf and words document only.

I also surprised that this printer is not (yet?) supported on mac. My experience with hp printer on my mac never be that difficult. I use bootcamp just to print it in windows and it’s really frustating.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation