HP ENVY 120 All-in-One printer: blocked from using non-HP ink cartridges

[MikeBravo20]

I have the same problem as described in the post last year 12-03-2019 11:10 AM and described as follows:

I have previously used non-HP ink cartridges in our HP ENVY 120 All-in-One printer but our printer is now preventing us from printing with non-HP cartridges.  An error message 'Cartridge Problem - one or more cartridges appear to be damaged' and, from researching various websites, it would appear HP has blocked through a firmware update many users from printing with non-HP (third party) ink cartridges.

This is wholly unfair as I have a right to choose what ink cartridges I use in a printer I have purchased.  I understand HP have been required to issue firmware updates to remove this block and I want to know how I can force my HP ENVY 120 All-in-One printer to work once again with non-HP cartridges.

Any help would be greatly appreciated as we cannot print anything.

The solution appears to have been given by Kumar0307 (HP employee) but it is not shown on the forum topic as it was privately communicated.  I downloaded the firmware related, but it appears that it was not needed. I will appreciate a solution before I am forced to ditch my HP printer.

[Kumar0307]

@MikeBravo20, Welcome to the HP Support Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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