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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-03-2020 09:36 AM

HP Recommended
Product: HP ENVY 4520

Around two years ago my dad bought me the HP4520 printer new. Since the day I pulled it out of the box, it has not worked. It prints the page but when the page comes out there is not one sliver of ink on it. The ink levels are good and ink has never been used due to this issue. I have tried troubleshooting multiple times, watched videos, yet nothing seems to work. I need to actually print something and need help to figure out what might be wrong. 

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1 person had the same question
1 REPLY 1

‎06-03-2020 02:27 PM

HP Recommended

Hi @StevenBk ,

 

Welcome to the HP Support-Community.

 

🤔Okay, in many cases its just the cartridge which is faulty so I think that's a good point to start investigating the problem. Please try these steps with both cartridges:

 

Take a handkerchief and the cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip (Black / Magenta, Yellow, Cyan). Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

What is the result?

 

I am looking forward to your reply!

 

Cheers

Nils


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