HP ENVY 6455e: Amber Light

[elprofesr]

I have an HP ENVY 6455e printer that seems to have stopped working out of the blue.

Currently, the printer shows only an amber light on and nothing else.

I've tried going through the manual, but the manual only shows troubleshooting tips for an amber light plus something else. (I've attached a picture of the printer)

I have attempted the following:

• Unplugging for over 30 seconds and re-plugging in the printer
• Uninstalling and re-installing the printer drivers/software
• Restarting my laptop
• Re-connecting the printer to the WiFi

Whenever I reinstall the printer (to my laptop), the HP Smart App will display all of the information as though the printer is connected to my laptop/WiFi. The moment I try and print something, the light turns amber, and then the HP Smart App can no longer connect to the printer. (I've attached a picture of the HP Smart App)

HP ENVY 6455eHP Smart App

Any advice?

Thank you!

[Anand_Andy]

Hi @elprofesr,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Are you enrolled in HP's Instant Ink subscription plan?
• Do you see any Error message on the screen which shows E1, E2, E3, or E4?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Oblique82]

I have the same issue

It's as if the printer can connect to the internet but not to specific HP smart web services.

did this service go down or change in some way that is affecting our printers?

mine has been reliable for >6 months and now shows the constant orange light per photo

no amount of restarting, pulling the power cord or doing diagnostics is fixing it.

Have done router resets and all the standard shenanigans

[Anand_Andy]

Hi @Oblique82,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

A I really appreciate your efforts. as you have already tried all the troubleshooting steps and the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[queen_bee]

I have the same issue with my printer.  I've done all the suggested fixes, ran the diagnostic tool and followed all steps; but still doesn't print.  Amber light issue.