HP ENVY 7640 PRINTER ERROR 0X80004005

[Prashant10]

[KrazyToad]

@Prashant10

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

The HP Print And Scan Doctor might get this sorted out

Please download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Also try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

You can refer to this Link: https://support.hp.com/in-en/document/c04675142 for more information on HP Smart App

Keep me posted

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Prashant10]

as you guied me i done all things i also reinstall windows 10 removing all files(hard reset)than after install hp scan & doctor after complete all process as guided in doctor  app restart laptop than after again run doctor app but after no print button click app is not responding wait for 15 mintues here is screen shot of both app as per your solution only printing issue not i can scan document from my pc & can print from my cell phone but can't print any type of file from pc

[The_Fossette]

@Prashant10,

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I reviewed your conversation and understand that you are facing issue printing.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you able to make a copy?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you perform a root uninstall and then reinstall the printer on the computer and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Prashant10]

as you guided it is connected & printing from pc using usb cable but wireless not get printing so give me solution for wireless printing. after connecting usb I follow instruction usb to wireless connection & do as guided but same problem so now i can print through usb but can't printing wireless same old problem

[The_Fossette]

@Prashant10,

It is great to have you back and your patience is greatly appreciated.

• Is the printer connected to your network?
• What is the wireless light status on the printer?

Let know the above information to assist you better.

I await a response at your earliest convenience.

Good day! Take care 🙂

Cheers!

[Prashant10]

yes & light is blue

[The_Fossette]

@Prashant10,

It is great to have you back and your patience is greatly appreciated.

Is the wireless light steady or blinking?

Meanwhile, follow the steps in the below artilce and check if it helps.

https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0432...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Prashant10 · Accepted solution]

problem solved 

install printer with usb cable with wifi option 

Thanks

[The_Fossette]

@Prashant10,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!