HP ENVY Photo 7855 freezes on startup

[Stretchcough]

My HP ENVY Photo 7855 printer suddenly began freezing at startup. The frozen  display shows the HP logo, a horizontal blue line, and the first of 7 bullets filled in. I have tried the various reset options with no luck. Please advise.

Thank you!

Steve

[Elohi_NR · Accepted solution]

Hi @Stretchcough,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Stretchcough]

That worked! Thank you, Elohi_NR!

[Elohi_NR]

Hi @Stretchcough,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Take care

[OscarG23]

Hello i also have the same issue for my Hp Envy photo 7855. When connected to the power cable it does not past beyond the blue dot. Can you please help me, thank you

[Hogan10]

How do I get the fix for this problem?  I have the HP logo, blue line, and dots with only the 1st one blue on the screen.  This has been happening for days.  

Thanks,

[SergioMarquez]

Could you tell me what was the fix, I have same issue.

[SergioMarquez]

Could you help me, I have the same issue., with my HP envy Photo 7858

[Hogan10]

Sergio,

No answer yet.

[Monique061616]

@Elohi_NR,  I am having the same issue, 

Help.