HP ENVY Photo 7855 freezes on startup

[SergioMarquez]

I had same issue.. Any reset / software steps didn't help... 

I was very reluctant to buy a new one.. everything was working and it is very disappointment these things happens due the programmatically obsolescence. (Even they denied). 

I go for fix the hardware for myself.. find the issue was in the main board, and you can find it on ebay.. HP ENVY Photo 7858 Printer Main Logic Board K7R96-80070 Formatter Motherboard | eBay

and I find a youtube video to learn how to take apart. https://www.youtube.com/watch?v=_98WDi2T6Oo

Now my printer is working.. but yep.. I know for many people will be easier buy a new one. 

[Carousel52]

I am having this exact problem. Can you please send me the fix.

[Carousel52]

I am having this exact issue. Can you send me the fix

[Bubick]

I am having the same problem -- could you help me also?

Thank you.

[kga31298]

Can you email me the procedure for factory resetting my printer which is have the same issue as reported 27 other times after the HP "update" froze my printer.  I have the HP ENVY Photo 7855 freezes on startup.

[jrockk816]

Hello.  I have this same issue.  My HP ENVY Photo 7855 printer suddenly began freezing at startup. The frozen  display shows the HP logo, a horizontal blue line, and the first of 7 bullets filled in. I have tried the various reset options with no luck. Please advise.  I saw that there were solutions send to other users that fixed the problem.  Could you provide to me?  Thank you!

[Carousel52]

I wish i could. I couldnt get anything to work. I junked it and bought a new printer. Sorry.

[Printernotwork8]

Could i get a message to fix this? i have the same issue!

[Irfan_06]

Hi @Printernotwork8,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is not booting up.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Carmen_CR]

I am currently having this issue. I have don't the hard reset that has been suggested several times. I tried to update the firmware but the printer is showing up as offline.