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‎06-13-2022 08:23 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

My HP ENVY Pro 6455 has E3 (Cartridge Carriage Stalled). I've tried all of the recommended solutions to resolve from the Virtual Agent. I have gone through all the steps to "Unblock the print carriage" and the steps to "Reset the printer".  I can easily move the cartridge all the way to the left and all the way to the right. When I click "Retry" in the HP Smart application on my phone, the cartridge will move slightly, the error will briefly disappear, and then it will come right back. We have only had this printer for 15 months and we use it very sparingly. Please help! 

11 people had the same question
3 REPLIES 3

‎06-16-2022 01:32 PM - last edited on ‎11-10-2022 08:31 AM by Retired

HP Recommended

@HP ENVY Pro 6455

 

Welcome to the HP support community.

 

I understand that you are getting carriage jam error, and I am glad to assist you.

If you have tied all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-16-2022 01:34 PM

HP Recommended

@ms121212

 

Follow these steps to perform a semi-full reset on the printer.

Service Menu >Resets Menu>Semi-Full Reset

  1. Press Power button to turn the Printer On.
  2. Press TL, BL, TL, TL Buttons, in sequence.
  3. TL is the number 4 and BL is the number 2 button in the above picture of the printer display.
  4. Touch Service Menu.
  5. Select Reset Menu and Touch OK.
  6. Select Semi-Full Reset and Touch OK.
  7. Wait for unit to Power Down/Turn Off.
  8. Press Power button to turn the Printer On.

Keep me posted.

If this helps, click here, and please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-22-2022 02:56 PM

HP Recommended

hello! Could you please send the semi rest information to me as well for the Envy pro 6455 as I am having the same issue! Thank you so much

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