HP Envy 4500 Series Error-Printing Message When Trying to Print

[dutchfarmgirl]

Lately, I have been getting an Error - Printing message every time I try to print something from my computer. I can print from other computers, phones, tablets, etc but not from my computer.

I have tried everything. I have tried restarting computers and restarting printer but it doesn't work. I made sure my printer was the default printer of my computer. I have tried the HP Print and Scan Doctor and it says my printer is working fine but it won't print the test page. I have installed Windows 10 Software from on this HP site and it didn't work.

I have tried everything the HP automated Virtual Agent has said and nothing seems to be working.

I even uninstalled my printer and everything from my computer and reinstalled it. It worked for a little bit and went right back to the error message. Before I uninstalled and reinstalled I was able to print the test page from the HP Print and Scan Doctor and the printer worked once in awhile after printing the test page. Although the next time I went to print it had the error message again. 

This has been going on for quite a few months now. I researched online about the error message and I have seen other people were having the same problem. I saw some people saying something about printer software from Windows 8 may be what is causing the problem if you Update your computer from Windows 8 to Windows 10. Which I have.

Is there a way to make sure the Windows 8 software is removed from your computer if that is the problem and if now how to remove it? Or does the Windows 8 software get uninstalled when you install Windows 10 software? I know some software when installing a newer version the older version gets uninstalled first before installing the new version. Please do explain as easy as you can step by step. I am not as computer savvy.

[Jeet_singh · Accepted solution]

@dutchfarmgirl,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing from your HP Envy 4500 printer. Don’t worry as I have a few suggestions which should help you resolve this issue.

As you have mentioned in your post that you are able to print from other computer, phones and tablets, this clearly indicates a possible software or driver conflict. Let’s try to do a clean install of the printer software.

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link: https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[dutchfarmgirl]

It has worked. Thank you so much. If it ever stops working again I will try the steps you told me again. If that doesn't work I will let you know. Again Thank you very much.:smileyhappy:

[Jeet_singh]

@dutchfarmgirl,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[DAVIDROSIC111]

I have the same issue, but why should I have to go through such a complex task to simply print something? 

[YEEET]

thankyou that really helped me YEEET 

FOLLOW HER EDVICE

[Sommarhagen]

have read the comment with interest but my printer is used as a WLAN printer (standing in another room) and gives the mistake for paper jam since a few days. I am not able to print because after a few seconfs the printer says paper jam!

Whatv can I do?

[Betty0610]

@Sommarhagen

Welcome to the HP Support Community.

Which Printer do you have? If it's the same as mentioned in the post above, try these steps: 

Let's try to reset the Printer here:

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0375...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!