HP Envy 4500 won't print or connect to internet

[gmajacquie]

You must be sick of this, because I sure am.

I did everything you suggested, but when I got to click Manual DNS server, it wouldn't let me do it. I tried several times so I just pressed enter and continued from there.

Long story short.....didn't work.  Reset printer to default and re-entered everything.  Still nothing.  

Went to Chrome help and it said to delete printer from from my computer and re-install.  Problem is.....can't figure how to do that.  I deleted it and went to your site for instructions to re-install.  Haven't been able to do it.  Tried everything suggested in manual. 

Any suggestions?  I really think I have to get a new printer!!

Thanks again, very much!!

[Sizzlingsum_13 · Accepted solution]

Hi@gmajacquie

Thank you for the update.

I understand that the above steps didn't resolve the issue.

I recommend you to contact phone support for available service options, they will take the remote access of your computer and help you in fixing the issue.

Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid weekend ahead.