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‎01-16-2017 01:32 PM - edited ‎01-16-2017 02:34 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

MY HP Envy printer was previously set up on my network and I had no issues printing with it until recently. After uninstalling and reinstalling the HP printer driver, I cannot get my laptop to connect to my HP Envy 4520 wireless printer even though the printer is connected to my home network. I tried restoring the setting on my printer and the router, uninstall and reinstall HP printer driver. But that did not work. I type in the IP address but that did not work either. I also tried turning off the firewall on Windows 10 and disabeling the anti-virus program which did not work.  Please help. Thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2017 02:17 PM

HP Recommended

Hi@timothy1972,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

Need assistance in fixing the wireless communication issue between the printer and PC. Is that, correct?

 

I am able to find a suitable article which specifically addresses the issue you have mentioned in your post.

I request you to use the link below and download the latest driver for the printer and check if that solves the issue.

 

http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_72.exe

 

Hope the solution answers your query. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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3 REPLIES 3

‎01-17-2017 02:17 PM

HP Recommended

Hi@timothy1972,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

Need assistance in fixing the wireless communication issue between the printer and PC. Is that, correct?

 

I am able to find a suitable article which specifically addresses the issue you have mentioned in your post.

I request you to use the link below and download the latest driver for the printer and check if that solves the issue.

 

http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_72.exe

 

Hope the solution answers your query. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-19-2017 04:23 PM - edited ‎01-19-2017 04:24 PM

HP Recommended

I was able to connect to the printer through Device Settings in Windows 10 (Printers and Scanners). Apparently a separate driver was not needed. I still don't know exactly why the driver I downloaded through the HP website did not work. I am guessing that the driver is outdated because it hasn't been updated since 2015, and it is incompatible with subsequent updates to Windows 10 since. Thanks for your help though.

Was this reply helpful? Yes No

‎07-19-2018 02:05 PM

HP Recommended

That link doesn't work for me, whether direct or copy/paste. ??

Was this reply helpful? Yes No
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