HP Envy 4527 will not print colour from colour cartridge

[mjbj]

I have recently uninstalled and reinstalled the printer software (and restarted PC), but getting nowhere yet.

My mother pointed out it had not been printing in colour for some time, and I can see no reason why not.  I have been through just about every menu possible from Devices and Printers, and the cartridges are genuine.

I have tried Windows Update, just about everything I can think of.   Annoyingly though, despite specifically stating I wanted Full version, in Apps I can only see Basic Device Software (40.11.1122.1796),

Any ideas please?

[mjbj]

I should also have mentioned that the cartridges we are using are genuine HP 302XL cartridges.

[mjbj]

Is anybody able to help, please?

[Raj1788]

@mjbj

Thank you for joining the HP Community

Is the copy working fine?

If you are facing the same issue while making a copy follow the below HP document.

Click here: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

If the copy is working fine this could be a printer driver issue.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-4520-all-in-one-printer-series/54... 

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[mjbj]

Hello, thanks for replying 🙂

Colour copying works fine, so now the next step is to work my way through your instructions.

I think I've done that already, but I'll try and again and let you know how I get on.

[mjbj]

Just as further information, before when I was trying to select Printer Preferences and Print Quality (from the Devices/Printers & Scanners/Manage) section of WIndows, there was no color options at all.

I have checked the link you provided for the driver, and yes, that was the one I was using anyway.

[mjbj]

OK, further update:

So far, I have managed to complete only steps 1-12 so far.  However, I have to go out now, but I will do the last step later.

Thanks once agaIn.

[mjbj]

Right, so re-installed Web Software, although Basic Driver is showing in Apps.

What about other things now like HP Support Assistant, or HP Smart, Eprint or a R1827B firmware update I have (I have tried the firmware update before, but it would not recognise it), please?

[Raj1788]

@mjbj

Try using HP Smart App.

The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.

Click on this link: https://support.hp.com/in-en/document/c04675142  for Using the HP Smart App.

If the issue persists,  Install printer Using the Windows Built-in Print Driver

Click on this link: https://support.hp.com/in-en/document/c01796879 for Installing and Using the Windows Built-in Print Driver.

Try to print.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[mjbj]

Hello, thanks for replying 🙂

Yes, we have tried the HP Smart app.

I think at this stage (having tried steps 1 & 2), I will go back to your first post, and follow the steps from there again.  I will let you know how I get on.

Thanks for bearing with me.