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‎03-07-2022 06:13 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 11

I just went to print a document and it was showing that my HP ENVY 5020 was offline whether I tried it via wifi or via the USB cable - neither were detected.  I noticed that there was a question mark lit up on the left of the display screen on the printer.  I tried to power off the printer using the on/off button but it was unresponsive.  I tried to swipe the display and press any of the other buttons - again it was unresponsive.
I opened the paper tray to check that and then an error code came up on the screen: Error Code OXOO829C98 HW_WATCHDOG C
Can anyone advise what I need to do to correct the error?  It was printing happily earlier this morning and I have no idea why it is suddenly showing this error code?!

Category:
2 people had the same question
1 REPLY 1

‎03-11-2022 08:39 AM

HP Recommended

@Rachel7812

 

Welcome to the HP support community.

 

I understand that you are getting OXOO829C98 error, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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