HP Envy 5020 not registering new ink cartridge

[MelD41]

I have recently bought a new HP Envy 5020.  As part of the purchase I registered on HP Instant Ink.  When the original black ink cartridge ran out I replaced it with a cartridge that had been sent through Instant Ink.  However I am getting a message saying “cartridge cannot be used until printer is enrolled in HP Instant Ink”. This seems very odd considering I received the cartridge from Instant Ink. I have checked my account homepage and all is fine, I have also checked for updates on the printer and it is up to date, I have even switched it off and on again but nothing is working.

[A4Apollo]

Hey there! @MelD41, 

Have you checked if the printer is online and connected to the internet?

Please try connecting the printer to the network.

You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. 
Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  
If you are able to log in, then you do have an account. 
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. 
 

Refer this article to know more information about instant ink enrollment. Click Here

If you have enrolled in the instant ink services. Please share us few details through a private message, so I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Hope this answers your query!

I hope you have a great day! 🙂

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