HP Envy 5055 Printer Ink Running Out Too Quickly

[Andrew115]

I thought airlines were bad but the service of this company excels in its lousiness.  I have written five reviews wherever this product is sold on Amazon giving it a one star.  They can ignore me but not only have they lost a future customer but hopefully my reviews will dissuade others.  I wrote letters weeks ago to their Customer Service Department and to their CEO.  I have had no response while they delegate the answering of questions on these support community pages to the customers.  What can of service is this?  I would never again buy a product from HP.  

[Andrew115]

This company is so amateurish.  I finally received a message from GeorgeSoMe.  It seemed to be a genuine reply and even offered to call me.  I had already provided my phone number but immediately wrote back only to receive an alert that I had exceeded my private messages.  It is almost as though they just want to tease me with the idea that I may actually be able to talk to a live person on HP.  I have now reported them to the Better Business Bureau.  They do not have much power but the companies feel obligated to respond to them.  Furthermore, the number of complaints against a company becomes a matter of public record. 

[Andrew115]

I have been try to solve a problem for four months with a new printer that consumes an entire cartridge to print 50-80 pages.  I finally managed to obtain some response from HP two months ago.  The issue is still not resolved.  I have written to the CEO and to Customer Service.  I have reported them to the Better Business Bureau and given them one star comments on Amazon.   This is simply unacceptable.  

I received the following computer generated response.  Where is the thumbs down? What if I do not want to give them kudos?  What sort of customer service is this?

HP Support Community
Join the conversation!
Hi Andrew115,
Andrew115 (Level 1) posted a new reply in Inkjet Printing on 06-22-2020 04:16 PM
Subject: Four months and still no solute from HP

I have been try to solve a problem for four months with a new printer that consumes an entire cartridge to print 50-80 pages. I finally managed to obtain some response from HP two months ago. The issue is still not resolved. I have written to the CEO and to Customer Service. I have reported them to the Better Business Bureau and given them one star comments on Amazon. This is simply unacceptable.

Did this reply resolve your post or question?
If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos.
Thanks for being a member!
The HP Support Community Team